Refund policy
Short version: subscriptions are non-refundable once active. The free trial and PayPal's automatic prorated billing mean you should never need a refund in the first place.
Why no refunds?
Two parts of the signup flow make refund requests unnecessary:
- Free trial.Every new account is eligible for a one-month free trial on the Silver tier. If you're unsure whether PokeXperience works for you, start there — no card charged, no commitment. Cancel before the trial ends and you pay nothing.
- Prorated upgrades.If you start on a lower tier and want more channels later, PayPal automatically charges only the prorated difference for the remainder of your billing period — you're never double-charged. An upgrade is a single click on the Subscribe section while logged in.
Cancelling your subscription
You can cancel at any time from PayPal's "Automatic Payments" settings or by contacting info@pokexperience.com. Cancelling stops future billing but does not refund the current period — your Discord-channel access remains live until the end of the period you've already paid for.
Exceptions we DO refund
We will refund or reverse a charge in these specific cases:
- Duplicate charge. PayPal bills you twice for the same subscription period due to a processor error.
- Unauthorised charge. A third party subscribed using your PayPal account without permission. Email us with the PayPal transaction ID.
- Service unavailability. PokeXperience is offline for an extended period (more than 72 consecutive hours) and you raised a ticket during the outage.
In all three cases, contact info@pokexperience.com with the PayPal transaction ID. Resolution usually takes 2–3 business days.
Chargebacks
If you initiate a PayPal chargeback or dispute without first emailing us, your Discord-channel access is suspended immediately until the dispute resolves. We strongly prefer to resolve issues directly — it's faster for you and avoids the dispute fee on our side.
One-off purchases (PokéCoins, Raid Passes)
Guides on PokéCoins and Raid Passes describe in-game purchases made directly through Niantic's Pokémon GO app — those refunds are handled by Apple, Google or Niantic, not by PokeXperience. Reach out to those platforms for purchases made inside the game.
Questions
If anything above is unclear, email info@pokexperience.com. We reply within one business day.
Last updated: 2026-05-27 · Operated by PokeXperience, in conjunction with PayPal as the payment processor.